Submit a Support Request
Before submitting, please make sure you are running the latest version of Sartorial and consult the Theme Documentation.
Support Scope & Policy
Our support team is committed to helping you make the most of Sartorial:
- Included in Theme Support:
- Assistance with theme settings, sections, and preset configurations.
- Fixing bugs or unexpected theme behavior directly caused by theme code.
- Providing theme updates and bug fix releases.
- Not Included in Theme Support:
- Custom code modifications, bespoke feature development, or custom Liquid scripts.
- Troubleshooting third-party apps or conflicts caused by external JavaScript.
- General business advice, marketing consultation, or SEO audits.
Frequently Asked Questions
How do I switch between Sartorial, Edition, and Archive presets?
Go to your Shopify Admin > Online Store > Themes > Customize. Open the Theme Settings panel (gear icon on the left sidebar) and select your desired preset from the preset selector at the top.
How do 3D models and AR work in Sartorial?
Simply upload your .glb or .gltf 3D model files directly to your Product Media gallery in the Shopify Admin. Sartorial automatically initializes the Shopify XR viewer on mobile devices.
How do I configure color swatches for product variants?
Sartorial natively reads Shopify Category Swatches. Ensure your product options are categorized as "Color" in the Shopify Admin, and define your colors or swatch images directly in the Shopify Variant settings.